After receiving no answer to my calls after which waiting no much less than twenty minutes on hold, I eventually had to e mail the company to be able to receive assistance. I bought “two” car seats, which went on sale before the return period policy. I requested the distinction graco in value to be credited back to my account, which was denied….”three” occasions. Instead, I was informed I could return the unused objects for a credit score. I would then need to reorder to get the sale worth. What sense does this make, especially for an expectant mother of twins!!!
I have no method to legally transport my youngster for who is conscious of how lengthy now. I went from telling everyone how great Graco was and to get their products to now feeling cheated and had our lives affected negatively more than only a incorrect automotive seat components Unacceptable. In stores or online to be purchased and then one could see if Graco would reimburse the fee to us. Not everybody can wait days to weeks to have the power to use their kid’s automobile seat. Not everyone can simply go purchase another one regardless of the company while they wait for Graco to make it right. Finally get the automotive seat and the InRight Latch (needed because of private medical and other causes we chose. The model).
When I tried to place a evaluate on their page they mentioned it couldn’t be revealed. I hope graco not solely makes this right but uses this to improve points with lacking elements. Saying I ought to look right into a car seat for infants with special needs. He simply needs a medical system to help his head form. Then I was provided $40 off $100 or $60 off anything over $100. But I needed to mail within the tags from the old seat (which I bought as a result of it took two weeks for anybody from graco to answer and I can’t drive him round with no automobile seat) a receipt, the upc and so forth.
We purpose to supply readers with essentially the most up-to-date info obtainable about today’s consumer products and services. Well lo and behold I wasn’t informed anything that day as I was promised. I informed her I wanted somebody to review the phone name as a result of I was informed I’d be sent one free of charge. I HATE Graco merchandise since you can not clean them.
When I known as customer service on 5/27 to report this they mentioned they would send me a brand new pack n play freed from cost and I would simply mail again the broken cradle. Called at present on June 18th to ask about my order, discovered it had been CANCELLED AND NO ONE CALLED ME TO INFORM THAT MY ORDER WAS CANCELLED. So if I didn’t call myself I would have been waiting for a new graco pack n play that NEVER would have arrived???? Why was I by no means referred to as in regards to the cancellation of my order? As a brand new customer, you simply misplaced me as a customer and I will be telling family and friends to not order Graco pack n play for their kids. The ConsumerAffairs Research Team believes everybody deserves to make good selections.
Graco’s goal is to provide every household the possibility to thrive by way of the One Family Project, which has supported households in want across the nation by donating over $1M in child gear since 2010. Since 1926 Graco Inc. has been a quantity one supplier of premium pumps and spray tools for fluid dealing with in the development, manufacturing, processing and maintenance industries. Impossible website experience and phone customer service. I ordered a Graco FastAction Jogger LX Travel System for my niece. The website repeatedly informed me that there was a problem with my card.
I lastly called Graco and was told it was both “stuck in a portal” or had been knocked out on suspicions of fraud since the billing tackle was totally different than mailing. I was informed I’d know one thing graco stroller by the tip of that day. Normally I am an enormous fan of Graco I bought my automobile seats via them after doing tons of of hours of analysis on crash take a look at and materials scores.